Privacy Policy
Last updated: 17/07/2026
This Privacy Policy explains how Altegra Ops ("Altegra Ops," "we," "us," or "our") collects, uses, and protects information when you visit altegraops.com (the "Website") or otherwise interact with us, such as by submitting a contact form or corresponding by email.
We are the data controller responsible for the personal data described in this policy. If you have questions, contact us at contact@altegraops.com.
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## 1. Who We Are
Altegra Ops provides portfolio reporting and GP data operations services to family offices, fund-of-funds, and institutional limited partners. We are based in EU, and this policy is written to comply with the EU General Data Protection Regulation (GDPR), which applies to us as an EU-based data controller, regardless of where you as a visitor are located.
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## 2. What Information We Collect
We collect information in the following ways:
Information you provide directly, such as when you submit our contact form or email us:
- Name
- Company name
- Email address
- Any additional information you choose to share (e.g., a description of your current reporting process)
Information collected automatically, if our Website uses analytics or similar tools:
- IP address
- Browser type and device information
- Pages visited and time spent on the Website
- Referring website
We do not knowingly collect sensitive personal data (such as health, financial account numbers, or government ID numbers) through the Website itself. Any such information exchanged as part of an actual client engagement is governed separately by our Master Services Agreement and Mutual Non-Disclosure Agreement with that client.
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## 3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries submitted through our contact form or by email
- Evaluate whether our services may be a fit for your organization
- Communicate with you about a potential or ongoing engagement
- Improve and maintain the Website
- Comply with legal obligations
Legal basis for processing (GDPR): We process your information based on:
- Legitimate interest — responding to inquiries and pursuing a potential business relationship you've initiated
- Consent — where you've explicitly opted in to receive further communications
- Contract — where processing is necessary to perform a service you've engaged us for
- Legal obligation — where we're required to retain certain records by law
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## 4. How We Share Your Information
We do not sell your personal data. We may share information with:
- Service providers who help us operate the Website or deliver our services (e.g., email hosting, website hosting, scheduling tools), bound by confidentiality obligations
- Legal or regulatory authorities, if required by law, court order, or governmental request
- A successor entity, in the event of a merger, acquisition, or sale of business assets, subject to the same privacy commitments described here
We do not share your information with third parties for their own marketing purposes.
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## 5. International Data Transfers
If you are located outside the European Economic Area (EEA), submitting information to us through the Website may involve transferring your data to Bulgaria (an EU member state) or to service providers located elsewhere, including the United States. Where we transfer data outside the EEA to a service provider, we take reasonable steps to ensure it receives an adequate level of protection, such as through standard contractual clauses or equivalent safeguards.
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## 6. Data Retention
We retain personal data submitted through the Website only as long as necessary for the purposes described in this policy — generally, for the duration of our discussions with you, plus a reasonable period afterward for record-keeping, unless a longer retention period is required by law or you request earlier deletion.
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## 7. Your Rights
If you are located in the EEA, UK, or another jurisdiction with similar protections, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data, subject to certain legal exceptions
- Restrict or object to our processing of your data
- Data portability — receive your data in a structured, commonly used format
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with your local data protection authority https://commission.europa.eu/law/law-topic/data-protection_en
To exercise any of these rights, contact us at contact@altegraops.com. We will respond within the timeframe required by applicable law.
If you are located in the United States, certain states (such as California) may provide additional rights regarding your personal information; contact us at [email] to make a request.
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## 8. Data Security
We take reasonable administrative, technical, and organizational measures to protect the information we collect against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
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## 9. Cookies
Our Website may use cookies and similar technologies to operate correctly and, where applicable, to understand how visitors use the Website. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Website.
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## 10. Children's Privacy
The Website is not directed at individuals under the age of 18, and we do not knowingly collect personal data from children.
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## 11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be reflected on this page; we encourage you to review it periodically.
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## 12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Altegra Ops